Frequently Asked Questions
Everything you need to know about bringing Solis Global into your home.
What is the typical shipping timeframe for furniture items?
Most of our home decor and smaller furniture pieces ship within 3-5 business days. Larger freight items typically arrive within 2-3 weeks depending on your location and the white-glove delivery schedule.
Do you offer international shipping?
Yes, Solis Global ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and package weight.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are your materials sustainably sourced?
Sustainability is at the core of Solis Global. We prioritize FSC-certified woods, recycled textiles, and ethical manufacturing processes to ensure your home is as eco-friendly as it is beautiful.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm and Klarna.